Author Archives: Michele

Show You Care and Improve Customer Retention

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Why do customers leave you and stop buying your wine?

Business2Community cites a study by the Rockefeller Foundation that indicates a whopping 68% of customers who leave a business (across all industries, not just the wine industry) do so because they believe you don’t care about them.

They believe you don’t care.

So how do you change that perception? How do you go from cold and unfeeling business to warm and caring brand?

The simple answer is that you get personal

You start connecting and engaging with your customers and club members. You spend “quality time” with ...

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Passive Voice Eliminated (By Zombies)

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Do you remember English class discussions about active vs. passive voice?

Did you get it then? Do you remember it now?

Do you care?

Maybe you should! Especially if you’ve got sales and marketing copy published on the web. (And who doesn’t?)

Web copy is more engaging – more effective – when you use verbs with an active voice. Consider the difference:

A great time was had winetasting at ______ Winery.

We had a great time winetasting at ______ Winery.

Or what about this:

You’re invited to stop in and visit ...

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Are You Pursuing Customers or Attracting Them?

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Traditional sales and marketing models are all about pursuit … Cold call, knock on doors, deliver your pitch.

This method can be effective. Indeed, many great companies have been built using this platform.

But what happens when you can switch from pursuit to attraction? From hunting to gathering? From interruption marketing to engagement?

The Internet has made it much easier to attract and engage your customers. Now you can connect almost instantly via email and on social media sites. You can provide ongoing value and easily stay top-of-mind.

Isn’t that what you want?

The web also has made it ...

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4 Steps to 5-Star Social Media

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4 Steps to 5-Star Social Media

4 Steps to 5-Star Social Media

By Michele Peterson

Have you ever had the opportunity to stay at a five-star hotel? Top-notch service, highest quality everything … a fabulous experience on every level imaginable.

My family was able to visit the Four Seasons Hotel in Washington, D.C. this summer, and our excellent experience with this five-star hotel didn’t end when we got in the cab and drove away …

We ate breakfast in the hotel’s restaurant, and the coffee they served us was simply divine! A week after we got home – and actually even now, a month later ...

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Social Media Opportunities for Wineries

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Social Media Opportunities for Wineries

If you have all the tasting room customers you can handle ... or if you’re maxed out on the number of wine club members you can manage ... or if you’re selling out of every last bottle of wine you produce ... then go ahead and keep doing what you’re doing! It’s obviously working for you!

If, on the other hand, you want more customers and want to sell more wine, then you should look at incorporating a social media marketing strategy.

According to The 2011 Social Media Consumer Trend and Benchmark Report ...

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